Xero experienced a global service disruption lasting 1 hour where customers encountered errors when using the platform. The issue was caused by a recent configuration change that affected the core Xero service. The technical team identified the root cause and resolved the incident by rolling back the problematic configuration change.
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Our team has resolved the issue causing customers to experience errors in Xero. We apologise for any inconvenience this has caused. This was related to a recent configuration change which was rolled back.
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now.
This is our top priority and we will update you as soon as we can.
We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.
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