Outage in Xero
Global: Reporting - Errors loading reports
Resolved MajorIncident Report
Summary AI Generated
Xero experienced a major incident where customers encountered error messages or pages that failed to load when trying to access reports. The issue affected the reporting functionality globally for 46 minutes. The team implemented a fix and monitored the results before confirming full resolution of the problem.
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/05/2026 04:30PM
Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.
MONITORING
12 days ago - at 06/05/2026 04:08PM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
12 days ago - at 06/05/2026 03:47PM
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
Latest Xero outages
Global: Xero - Some customers experienced errors - about 18 hours ago
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll - 7 days ago
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