Outage in Xero
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll
Resolved MinorIncident Report
Summary AI Generated
Australian customers experienced errors when trying to access pages in Xero's Payroll service for 55 minutes. The issue was caused by poor network connectivity that prevented normal page loading. Xero's technical team restored service by implementing a fix to resolve the connectivity problems.
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/10/2026 11:58PM
Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused.
Our technical team identified this was caused by poor network connectivity and we worked to restore service.
We learn from every incident and put measures in place to prevent issues from happening again.
MONITORING
7 days ago - at 06/10/2026 11:22PM
Our team has implemented a fix and we are currently monitoring the results.
INVESTIGATING
7 days ago - at 06/10/2026 11:04PM
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
Latest Xero outages
Global: Xero - Some customers experienced errors - about 18 hours ago
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Global: Reporting - Errors loading reports - 12 days ago
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