Australian customers experienced errors when trying to access pages in Xero's Payroll service for 55 minutes. The issue was caused by poor network connectivity that prevented normal page loading. Xero's technical team restored service by implementing a fix to resolve the connectivity problems.
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Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused.
Our technical team identified this was caused by poor network connectivity and we worked to restore service.
We learn from every incident and put measures in place to prevent issues from happening again.
Our team has implemented a fix and we are currently monitoring the results.
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
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