A product release caused Xero's invoicing functionality to become unavailable globally for approximately 1.1 hours. Customers were unable to access invoicing features during this time. The issue was identified, fixed, and resolved with monitoring to ensure stability.
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Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused.
A product release caused invoicing to become unavailable.
We learn from every incident and put measures in place to prevent issues from happening again.
Our team has implemented a fix and we are currently monitoring the results.
We have identified what is preventing our customers trying to access invoicing in Xero.
This is our top priority and we will update you as soon as we can.
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