Outage in xMatters

Issue Discovered - Service disruption in North American Region – Web User Interface

Resolved Minor
April 14, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with the xMatters Web User Interface for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help
Components affected
xMatters API xMatters Mobile App xMatters Voice Notifications xMatters Web Interface xMatters Email Notifications xMatters Conferencing xMatters Integration Platform xMatters SMS Notifications
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/14/2023 05:17PM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

MONITORING over 1 year ago - at 04/14/2023 04:46PM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

IDENTIFIED over 1 year ago - at 04/14/2023 04:24PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

MONITORING over 1 year ago - at 04/14/2023 04:23PM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

INVESTIGATING over 1 year ago - at 04/14/2023 04:15PM

xMatters monitoring tools have identified a potential issue with the xMatters Web User Interface for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help

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