Outage in xMatters

Issue Discovered - Service disruption in All Regions – Integration Platform

Resolved Minor
April 03, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with xMatters Integration Platform for some clients in All Regions. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 04/03/2025 09:45PM

This incident has been resolved.

MONITORING about 23 hours ago - at 04/03/2025 09:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 23 hours ago - at 04/03/2025 09:13PM

The xMatters Incident Response team has identified the source of the issue and are currently testing a fix. We will provide another update shortly.

IDENTIFIED about 24 hours ago - at 04/03/2025 09:00PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

IDENTIFIED about 24 hours ago - at 04/03/2025 08:59PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

IDENTIFIED 1 day ago - at 04/03/2025 08:26PM

The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.

IDENTIFIED 1 day ago - at 04/03/2025 07:56PM

The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.

IDENTIFIED 1 day ago - at 04/03/2025 07:26PM

The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.

IDENTIFIED 1 day ago - at 04/03/2025 07:00PM

The xMatters Incident Response team has identified the source of the issue and is still actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.

IDENTIFIED 1 day ago - at 04/03/2025 06:44PM

The xMatters Incident Response team has identified the source of the issue and is actively working on a fix, there is no current estimate on resolution time. We will update once a solution has been implemented.

IDENTIFIED 1 day ago - at 04/03/2025 06:28PM

The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.

IDENTIFIED 1 day ago - at 04/03/2025 06:01PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

IDENTIFIED 1 day ago - at 04/03/2025 05:46PM

The xMatters Incident Response team has identified the source of the issue and is still working on a fix. We will update once a solution has been identified and implemented.

IDENTIFIED 1 day ago - at 04/03/2025 05:17PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

INVESTIGATING 1 day ago - at 04/03/2025 05:15PM

xMatters monitoring tools have identified a potential issue with xMatters Integration Platform for some clients in All Regions. We are currently investigating the issue and will update as information becomes available.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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