Outage in xMatters

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

Resolved Minor

November 08, 2023 - Started about 1 year ago - Lasted 33 minutes
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Components affected

xMatters Integration Platform xMatters API xMatters Web Interface xMatters Mobile App xMatters Voice Notifications xMatters Conferencing xMatters Email Notifications xMatters SMS Notifications

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/08/2023 07:45PM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

IDENTIFIED about 1 year ago - at 11/08/2023 07:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 11/08/2023 07:36PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

INVESTIGATING about 1 year ago - at 11/08/2023 07:26PM

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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