Outage in xMatters
Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services
Resolved Minor
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Outage Details
Components affected
xMatters Integration Platform xMatters API xMatters Web Interface xMatters Mobile App xMatters Voice Notifications xMatters Conferencing xMatters Email Notifications xMatters SMS NotificationsLatest Updates ( sorted recent to last )
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
We are continuing to work on a fix for this issue.
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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