Intermittent scheduler services in APAC region

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue with one of our scheduler services impacting customers in Australia.