Outage in Xray

Docgen not exporting

Resolved Minor

March 06, 2023 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Hi everyone, We are aware of a situation where docgen is not exporting. As of right now, some Jira Cloud instances are experiencing this issue. We are actively investigating this and will bring an update soon. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/06/2023 04:20PM

Docgen Update:

The issue has been resolved. And we have released an update that will be automatically deployed for all.
Thank you for your patience.

IDENTIFIED about 3 years ago - at 03/06/2023 03:15PM

Update:

We have possibly identified the reason for some exports failing and are looking into fixing it as soon as possible.

Apologies for the inconvenience and we thank you for your patience.

INVESTIGATING about 3 years ago - at 03/06/2023 12:16PM

Hi everyone,

We are aware of a situation where docgen is not exporting. As of right now, some Jira Cloud instances are experiencing this issue.

We are actively investigating this and will bring an update soon.

Thank you for your patience and understanding.

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