Outage in XTIUM
IVR and inbound call handling
Resolved MajorIncident Report
We are currently investigating an issue with IVR and inbound call handling in Touchpoint.
We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 11/20/2025 04:21PM
We have completed monitoring and confirmed that all systems are stable. Our investigation shows the impact was limited in scope, and all affected customers are now fully operational.
Thank you for your understanding while we worked to restore functionality.
MONITORING
about 2 months ago - at 11/20/2025 03:12PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 11/20/2025 02:35PM
We are currently investigating an issue with IVR and inbound call handling in Touchpoint.
We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
Latest XTIUM outages
Unable to handle calls or getting logged out - about 1 month ago
Webex Sign-In failing - about 1 month ago
OCC issue - 2 months ago
OCC Cloud - Call failure - 2 months ago
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