Outage in XTIUM

OCC issue

Resolved Major

November 05, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue impacting OCC Cloud. We have received reports of agents getting signed out and being unable to sign in, and call handling. Our vendor is investigating with priority. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/

Need to monitor XTIUM outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/05/2025 04:19PM

The issue has been resolved. Touchpoint is fully operational again.
We will continue to monitor the environment to ensure stability.

MONITORING 3 months ago - at 11/05/2025 03:46PM

Our vendor has performed a server reboot as part of their investigation. While we can now log in to Touchpoint again and initial test calls have been successful, it’s not yet confirmed that this is the final resolution.

We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.

INVESTIGATING 3 months ago - at 11/05/2025 03:10PM

We are investigating an issue impacting OCC Cloud. We have received reports of agents getting signed out and being unable to sign in, and call handling. Our vendor is investigating with priority.

If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/

Latest XTIUM outages

Incident – Calls May Be Disconnecting - 22 days ago

Degraded Voice Services – BroadSoft Platform Receptionist/Callcenter application - about 1 month ago

Unable to handle calls or getting logged out - 3 months ago

Webex Sign-In failing - 3 months ago

IVR and inbound call handling - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook