Yotpo Outage History

Yotpo experienced a major service incident lasting 4.8 hours where customers could not redeem loyalty points or view loyalty widgets due to a Shopify outage. The issue affected point redemption creation and widget display functionality across the platform. Yotpo implemented a fix and monitored the results before fully resolving the incident.

Yotpo experienced a service disruption in their Loyalty & Referrals platform from 12:50 PM to 2:40 PM EST, where customer data failed to display for merchants using the Loyalty Tiers feature due to a backend system issue. The team identified the root cause at 1:05 PM EST, applied a fix at 1:35 PM EST by restarting affected systems, and confirmed full service recovery by 2:40 PM EST. No customer data was lost during the incident, as the issue only affected the display and loading of data in the Admin interface rather than the underlying records.

The Yotpo rewards widget failed to load on Shopify checkout pages, preventing shoppers from seeing or redeeming loyalty rewards during the checkout process. The incident lasted 3.3 hours and was resolved by the R&D team, with the checkout widget returning to normal functionality.

Yotpo experienced service degradation for 6.5 hours on May 8, 2026, caused by an AWS incident that affected data ingestion from ecommerce platforms and webhook delivery systems. Users experienced delays in order/product creation and updates, though no data loss occurred. The engineering team implemented a fix and monitored the results before fully resolving the incident.

Yotpo experienced a major login failure where users were redirected to an error page displaying "Looks like something has gone wrong" after entering their credentials, preventing access to the dashboard and account functionalities. The authentication system malfunction blocked users from logging into their accounts for 1.8 hours. The issue was resolved after applying a fix and monitoring period, restoring normal login functionality.

Yotpo experienced an issue where the Customers tab in the Loyalty admin panel displayed no data for some users. The problem affected a subset of customers and lasted approximately 3.8 hours from 16:00 to 18:00 CET. The issue was identified and resolved by the R&D team with a fix implementation.

Yotpo experienced a major login issue lasting 1.9 hours where users were unable to access their accounts and were redirected to error pages instead. The incident began on April 8, 2026 at 22:04 UTC and was fully resolved by 23:40 UTC after the team identified the root cause and implemented a fix. The service disruption prevented users from logging into their Yotpo accounts during this period.

Yotpo experienced a major service disruption affecting their Point Redemption service, preventing customers from redeeming loyalty points. The incident lasted 41 minutes before being fully resolved. The Point Redemption service is now working as expected.

Yotpo experienced a minor service incident where users were unable to switch between stores using the store switcher functionality in the Yotpo Admin interface. The issue affected the core store navigation feature for 27 minutes on March 17, 2026. The engineering team identified and resolved the underlying problem, restoring normal functionality.

Yotpo experienced a major incident where the admin interface was not loading properly, affecting multiple services including Moderation and General settings. The R&D team investigated the issue which impacted users' ability to access key administrative functions. The incident was resolved after 32 minutes with all services restored to normal operation.