Degradation

The service is completely stable since the intervention of the technical teams on Friday from 22:00 to 00:00 CEST (https://yousign.statuspage.io/incidents/0s8xy4nzl0tw). We resolved the problem permanently. We will publish a post-mortem in the coming days.
We would like to thank you once again for your confidence in us and apologise for any inconvenience caused.

Product v2 & v3:
The situation is back to normal, there are no more delays on the signature or eSeal.

Product v2 & v3 :
Users will experience some delays in processing signatures and eseals in v2 and v3, but no data is lost.
The fix to reduce delays has been found, and the situation will be back to normal shortly.

Product v2 App & API:

The pending requests have been processed, and v2 is back to normal. The API webhooks are currently being processed and should be completed within the next few minutes. Please note that all requests will be processed.

Our teams remain on constant vigilance.

Our v2 product has a large number of pending requests. We will be carrying out exceptional corrective maintenance for 15 minutes at 1.15pm to reduce delay and increase the overall capacity of our system. We apologise for any inconvenience this might cause.

Some v2 users may experience delays in processing their requests. Please be reassured that requests are taken into account and will be processed at a later time. There will also be a delay with the delivery of SMS.
Some API calls may also be impacted with 500 errors, and will need to be submitted again.
Our teams are working to stabilise the service as soon as possible.

Delays returned to normal from 3.45pm.
Our teams are committed to continuing to monitor the service.

Between 2.27pm and 3.30pm, v2 users experienced delays in creating eSeals and retrieving audit trails.

V2 Services (API and APP) are unavailable.

The service is working, we continue to monitor.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Some customers may be experiencing an issue with our service. There will be a delay in processing signatures, but no loss of data. Our engineers are working to identify and resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.