Outage in Yousign

[Sandbox] - V3 - API - Signature processing delays

Resolved Minor
March 11, 2025 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Signature requests sent in sandbox are experiencing signing delays. Signature attempts are correctly generated, but remain in processing. As the incident is gradually resolved, signatures attempted will be applied, nonetheless with a delay. Our technical teams are aware of the situation and are actively working on a quick and effective solution. If you have urgent questions, please contact our support team by sending an email to support@yousign.com. Start date : 11/03/2025 - 11:00 CET
Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 03/11/2025 01:11PM

This incident has been resolved.

MONITORING about 23 hours ago - at 03/11/2025 12:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 23 hours ago - at 03/11/2025 11:52AM

Signature requests sent in sandbox are experiencing signing delays. Signature attempts are correctly generated, but remain in processing. As the incident is gradually resolved, signatures attempted will be applied, nonetheless with a delay.

Our technical teams are aware of the situation and are actively working on a quick and effective solution.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Start date : 11/03/2025 - 11:00 CET

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