Outage in Yousign

[Sandbox] - V3 - API - Signature processing delays

Resolved Minor
March 11, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Signature requests sent in sandbox are experiencing signing delays. Signature attempts are correctly generated, but remain in processing. As the incident is gradually resolved, signatures attempted will be applied, nonetheless with a delay. Our technical teams are aware of the situation and are actively working on a quick and effective solution. If you have urgent questions, please contact our support team by sending an email to support@yousign.com. Start date : 11/03/2025 - 11:00 CET
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2025 01:11PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/11/2025 12:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/11/2025 11:52AM

Signature requests sent in sandbox are experiencing signing delays. Signature attempts are correctly generated, but remain in processing. As the incident is gradually resolved, signatures attempted will be applied, nonetheless with a delay.

Our technical teams are aware of the situation and are actively working on a quick and effective solution.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Start date : 11/03/2025 - 11:00 CET

Latest Yousign outages

Signature Processing Delays Delay in Signature Workflow - 5 days ago
v3 - Error on Editing API-Created Signature Requests from Application - 11 days ago
[Production + Sandbox] - V2 & V3 - Service Disruption - 28 days ago
[Production + Sandbox] - V3 - API - Error on signature request activation in the API - about 1 month ago
V2 and V3 delay - about 1 month ago

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