Outage in Yousign
v3 - Error on Editing API-Created Signature Requests from Application
Resolved MajorIncident Report
We are currently experiencing an issue affecting both newly created and existing Signature Requests.
When a Signature Request is created via API with at least one Smart Anchor, any action performed on it from the application—except listing—is currently not possible. Our teams are actively investigating and working on a fix. We apologize for the inconvenience.
We will update you again shortly here.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 04/17/2025 11:39AM
The issue impacting Signature Requests created via API with at least one Smart Anchor—where actions from the application (except listing) were not possible—has now been resolved.
The hotfix has been successfully deployed and all functionalities are restored.
Thank you for your patience and understanding.
IDENTIFIED
11 months ago - at 04/17/2025 10:13AM
Our technical team has identified the root cause of this regression. A hotfix is currently being prepared, and we are aiming to deploy a resolution within the next hour.
We apologize for the inconvenience and will provide updates as soon as possible.
IDENTIFIED
11 months ago - at 04/17/2025 10:11AM
We are currently experiencing an issue affecting both newly created and existing Signature Requests.
When a Signature Request is created via API with at least one Smart Anchor, any action performed on it from the application—except listing—is currently not possible. Our teams are actively investigating and working on a fix. We apologize for the inconvenience.
We will update you again shortly here.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com
Latest Yousign outages
V3 - Application and API degradation - 14 days ago
V3 - Delay on eSignatures (SES, AES) - 20 days ago
V3 - Application and API instabilities - 21 days ago
Delay on eSignatures (SES, AES, QES) - 23 days ago
v3 - Application and API instabilities - 3 months ago
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