Outage in Yousign

[Production + Sandbox] - V2 & V3 - Service Disruption

Resolved Major

March 31, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Components affected

Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/31/2025 09:15AM

The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

MONITORING 11 months ago - at 03/31/2025 08:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 03/31/2025 08:41AM

We experienced a significant slowdown on signatures since 10:17
Our team has identified the issue and has been working on resolving it.
Thank you for your understanding.

INVESTIGATING 11 months ago - at 03/31/2025 08:31AM

We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Latest Yousign outages

V3 - Application and API degradation - 20 days ago

V3 - Delay on eSignatures (SES, AES) - 26 days ago

V3 - Application and API instabilities - 27 days ago

Delay on eSignatures (SES, AES, QES) - 29 days ago

v3 - Application and API instabilities - 3 months ago

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