Outage in Yousign

[Production + Sandbox] - V2 & V3 - Service Disruption

Resolved Major
March 31, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 09:15AM

The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

MONITORING about 1 month ago - at 03/31/2025 08:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/31/2025 08:41AM

We experienced a significant slowdown on signatures since 10:17
Our team has identified the issue and has been working on resolving it.
Thank you for your understanding.

INVESTIGATING about 1 month ago - at 03/31/2025 08:31AM

We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Latest Yousign outages

[Production] - V2 + V3 - APP + API - Instability on our platform & signature processing delay - 2 days ago
[Production] - V2 - V3 - APP + API - Slowness on our platform & signature processing delays - 3 days ago
Email Notification Sending Issues - 7 days ago
Incident: API and Rendering Service Degradation - 8 days ago
Signature Processing Delays Delay in Signature Workflow - 21 days ago

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