Outage in Zaptec

Delays in processing charging events and OCPP disconnections

Resolved Minor
August 21, 2024 - Started 4 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Zaptec Charger backend Zaptec OCPP
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/26/2024 01:09PM

This incident has been resolved.

MONITORING 4 months ago - at 08/23/2024 12:38PM

We will continue to monitor the situation over the weekend, to make sure all systems stay operational.

MONITORING 4 months ago - at 08/23/2024 07:37AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 08/22/2024 08:13PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 08/22/2024 04:03PM

All systems are still running as they should. We will monitor the situation until tomorrow morning, and keep investigating to find the root cause. However, we do have a suspicion of what might have caused this to happen.

INVESTIGATING 4 months ago - at 08/22/2024 12:07PM

We are still investigating this issue.

INVESTIGATING 4 months ago - at 08/22/2024 09:01AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/22/2024 07:50AM

OCPP connections are remaining stable, and the processing of charger events are back to normal. We are currently investigating what caused this to happen, as well as avoiding it to happen again.

MONITORING 4 months ago - at 08/22/2024 06:19AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 08/21/2024 07:04PM

OCPP connections are stabilizing, and the processing of charging events are improving. We will keep on monitoring the situation until it's all back to normal.

INVESTIGATING 4 months ago - at 08/21/2024 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/21/2024 03:48PM

We are still investigating this issue.

INVESTIGATING 4 months ago - at 08/21/2024 03:00PM

We are currently investigating this issue.

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