Outage in Zendesk

Name placeholders rendering in the comment composer will render an agent's name and not their alias

Resolved Major
May 06, 2025 - Started 1 day ago - Lasted about 1 hour

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Outage Details

Components affected
Zendesk Support

Latest Zendesk outages

Performance issues on POD 17 - 9 days ago
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Department Spaces error: Assignee is not a member of the brand - 16 days ago
UAE users (under Pod 17,18,28 and 29) are experiencing error when accessing Zendesk Instance - 17 days ago

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