Outage in Zoom Virtual Agent

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

Resolved Minor

March 30, 2026 - Started 20 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 03/30/2026 05:55PM

This incident has been resolved and the affected services have been restored.

IDENTIFIED 20 days ago - at 03/30/2026 05:01PM

We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration.

We are actively working with our vendor partner to resolve the issue.

We will share updates as soon as they become available.

INVESTIGATING 20 days ago - at 03/30/2026 04:55PM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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