Outage in Zoom Virtual Agent

Service Degradation Affecting Zoom Phone Outbound Calls in India.

Resolved Minor

March 31, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Phone Outbound Calls in India. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 03/31/2026 03:56PM

This incident has been resolved and the affected services have been restored.

MONITORING 19 days ago - at 03/31/2026 03:17PM

The issue affecting Zoom Phone Outbound Calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 19 days ago - at 03/31/2026 01:45PM

We have successfully identified the root cause affecting Zoom Phone Outbound Calls in India.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

INVESTIGATING 19 days ago - at 03/31/2026 01:38PM

We are currently investigating a service degradation affecting Zoom Phone Outbound Calls in India.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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