Zoom Virtual Agent Outage History

Zoom Virtual Agent's Live Transcription and Call Summary features experienced degraded performance in the Australia region on May 29, 2026, affecting a subset of users for 37 minutes (00:04 UTC to 00:41 UTC). The service degradation has been resolved and normal functionality has been restored.

On May 28, 2026, Zoom AI Companion experienced service degradation that affected a subset of users in the United States for approximately 25 minutes (14:59 - 15:24 UTC). The incident was resolved and all affected services were restored to normal operation.

The Zoom Support Website experienced a service degradation for 1.6 hours, affecting users' ability to access support resources. The technical team identified the root cause and implemented a fix to restore normal service functionality. The incident was fully resolved with continued monitoring to ensure stability.

Zoom Virtual Agent experienced a service degradation that affected AI Companion, Chat AI, and Voice AI engagements within Zoom Contact Center for 4.9 hours. The incident impacted users' ability to properly utilize these AI-powered contact center features. The root cause was identified and the service was successfully restored with continued monitoring.

On May 25, 2026, between 07:39 UTC and 10:19 UTC, users experienced issues with Zoom Revenue Accelerator's outbound calls in the Japan region. The service degradation affected the ability to make outbound calls through the platform. The incident was resolved and all affected services were restored.

Zoom Virtual Agent experienced a service degradation in the Japan region affecting translations and transcriptions for Zoom Rooms in English, Korean, and Japanese languages, as well as Smart Name Tags functionality for a subset of users. The incident lasted 47 minutes, during which the team identified the root cause and implemented a resolution. All affected services have been restored and are being monitored.

Zoom Virtual Agent experienced a service degradation affecting the presence interoperability feature for a subset of users in the North America region for 8.8 hours. The incident impacted users' ability to properly sync presence status across integrated platforms and services. The root cause was identified and a fix was implemented, with the service fully restored and monitored to ensure stability.

On May 21, 2026, Zoom Contact Center experienced call drop issues affecting both inbound and outbound calls in the North America region for 16 minutes (14:59-15:15 UTC). The incident was resolved and all affected services were restored to normal operation.

Between 04:30 UTC and 06:45 UTC on May 21, 2025, a small number of SMS engagements experienced issues with Zoom Contact Center in the US Region. The service degradation affected the Zoom Virtual Agent's SMS functionality for approximately 2 hours and 15 minutes. The issue was mitigated and services were fully restored.

Zoom Virtual Agent experienced service degradation affecting multiple services in the North America region for 1.3 hours. The team identified the root cause and worked on restoring the affected services. All services were successfully restored and the incident was resolved.