Outage in Zoom

A subset of customers experiencing an issue with Zoom chat and notification service in APAC region

Resolved Minor

September 10, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received reports of a subset of users in Australia and Singapore facing service degradation with Zoom chat and notification service. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.

Components affected

Zoom Chat

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 09/10/2024 04:14AM

This incident has been resolved.

MONITORING 3 months ago - at 09/10/2024 04:04AM

We have mitigated the issue with degraded performance and will continue to monitor and provide updates as we have them.

IDENTIFIED 3 months ago - at 09/10/2024 03:53AM

We continue to work towards a resolution and will provide more updates as they become available.

IDENTIFIED 3 months ago - at 09/10/2024 03:20AM

We have identified the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. We will provide more updates as we have them.

INVESTIGATING 3 months ago - at 09/10/2024 03:03AM

We continue to investigate the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING 3 months ago - at 09/10/2024 02:29AM

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