Outage in Zoom

A subset of customers experiencing an issue with Zoom chat and notification service in APAC region

Resolved Minor
September 10, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of a subset of users in Australia and Singapore facing service degradation with Zoom chat and notification service. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.
Components affected
Zoom Chat

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/10/2024 04:14AM

This incident has been resolved.

MONITORING about 1 year ago - at 09/10/2024 04:04AM

We have mitigated the issue with degraded performance and will continue to monitor and provide updates as we have them.

IDENTIFIED about 1 year ago - at 09/10/2024 03:53AM

We continue to work towards a resolution and will provide more updates as they become available.

IDENTIFIED about 1 year ago - at 09/10/2024 03:20AM

We have identified the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. We will provide more updates as we have them.

INVESTIGATING about 1 year ago - at 09/10/2024 03:03AM

We continue to investigate the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING about 1 year ago - at 09/10/2024 02:29AM

We have received reports of a subset of users in Australia and Singapore facing service degradation with Zoom chat and notification service. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.

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