Traffic forwarding issues for unauthenticated user traffic.
Resolved
Minor
June 24, 2024 - Started 6 months ago
- Lasted 1 day
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Outage Details
We are investigating an issue with traffic processing on our zscloud.net Cloud. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Mon, 24 Jun 2024 08:47:50 UTCWe have identified the root cause of the issue and working on resolution. Trust post title and summary has been updated based on further investigation into the issue.Update - Mon, 24 Jun 2024 11:04:06 UTCZscaler has identified the issue and is actively working on implementing the necessary actions to mitigate it.Update - Mon, 24 Jun 2024 13:31:26 UTCZscaler has successfully implemented the first phase of the mitigation plan and is currently monitoring the situation. Impacted customers are advised to continue using the provided workaround until further updates are provided. For more information and specific details regarding this incident, please reach out to your assigned support engineer and reference the incident number.Update - Tue, 25 Jun 2024 00:12:37 UTCZscaler has implemented the next phase of the mitigation plan successfully and the situation is currently being monitored. Customers who have been impacted are advised to continue using the provided workaround until further updates are provided.Update - Tue, 25 Jun 2024 06:40:37 UTCZscaler is actively progressing with the mitigation plan and has successfully implemented the next phase of the plan. The situation is currently being closely monitored. Customers who have been impacted are advised to continue using the provided workaround until further updates are provided.