Outage in Zscaler

Administration UI and User Authentication Issues

Resolved Minor
August 31, 2024 - Started 4 months ago - Lasted about 9 hours

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Outage Details

We are investigating an issue with our zscaler.net Cloud. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Sat, 31 Aug 2024 10:38:46 UTCWe are still investigating the issue and working on resolution.Update - Sat, 31 Aug 2024 11:36:35 UTCWe have identified the root cause of the issue and working on resolution.Update - Sat, 31 Aug 2024 12:23:29 UTCOur team has been actively investigating and making progress. As of now, out-of-band CASB is the only service impacted. Other services, such as authentication, source IP anchoring enrollment, user policies, Zscaler Client Connector portal, user registrations, admin UI login, reporting, and logging are functioning normally.Update - Sat, 31 Aug 2024 13:30:51 UTCWe are currently working to isolate and resolve a potential secondary issue with CASB.

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