Customer Support Portal (CSP) Login Issues

Zscaler is currently investigating an issue impacting Customer Support Portal (CSP) access for a subset of customers. Affected customers may encounter the error message: “Can’t connect to Zscaler Support” when attempting to log in to the CSP.Workaround: While a fix is being implemented, customers may use the following alternative methods:If you have Administrative access to another Zscaler product (such as ZIA, ZPA, or ZDX), you can access the Support Portal through that product’s Admin interface and manage or create support cases as needed.Customers without access to an alternative product Admin portal are advised to contact Zscaler Support via phone for assistance.Zscaler is actively working to resolve the issue and restore normal access. Further updates will be provided as progress is made.