Performance issues through the Chennai II, Mumbai VI, New Delhi I Datacenter

Zscaler is investigating reports of an issue with our Chennai II, Mumbai VI, New Delhi I datacenter. We are investigating periods of slowness and/or increased latency. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Tue, 24 Sep 2024 00:40:19 UTCZscaler is actively investigating the issue, and updates will be shared as they become available. We appreciate your patience and understanding as we work to resolve the problem.Update - Tue, 24 Sep 2024 01:49:37 UTCWe have identified the root cause as an ISP backbone issue and are working to reroute traffic around the affected area to mitigate the impact. We will provide an update as it becomes available.Update - Tue, 24 Sep 2024 02:29:15 UTCWe have identified an issue with a third-party carrier that is affecting connectivity for multiple carriers in the region, leading to degraded connectivity for both ZIA and ZPA traffic to multiple datacenters. Zscaler has escalated the issue to the carrier in question and is actively working to mitigate the impact by rerouting traffic around the affected carrier. We have observed improvements in connectivity to multiple datacenters within India and will continue to provide updates until the issue is fully resolved.