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Outage in Zscaler

Issue with Advanced Authentication Settings in Admin UI

Resolved Minor
August 06, 2025 - Started 7 months ago - Lasted 1 day

Incident Report

Zscaler has identified an issue where modifying the "Advanced Settings" in the Cloud Configuration section (Administration -> Advanced Settings) of the Admin UI may inadvertently remove applications from the DLP exempted cloud application list found under "DLP Advanced Settings" (Administration -> DLP Advanced Settings). This could result in unintended DLP scanning of cloud applications that were previously exempted from such scanning. Zscaler is actively investigating and working to resolve this issue. As a precaution, customers with cloud applications exempted from DLP scanning are strongly advised to avoid making changes to the Advanced Settings in the Admin UI until further notice. If you require additional information regarding this issue, please contact Zscaler Support and reference this incident for assistance.Update - Wed, 06 Aug 2025 22:37:34 UTCWe have identified the cause of the issue and developed a validated fix. Comprehensive quality assurance and mandatory checks have confirmed that the solution is stable and functioning as expected. As the next step, we are finalizing a phased and controlled rollout plan to ensure a seamless deployment. We will share further updates, including deployment timelines, as they become available. We appreciate your continued patience and support.Update - Thu, 07 Aug 2025 04:06:39 UTCZscaler has developed the fix and will implement it as per the following deployment schedule across all clouds: ZS1: 2:00 AM UTC, 7th Aug - Completed ZSN: 3:30 AM UTC, 7th Aug - Scheduled ZSC: 4:30 AM UTC, 7th Aug - Scheduled ZS2 & ZS3: 6:00 AM UTC, 7th Aug - Scheduled
Components affected
Zscaler Admin UI

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