Outage in Zscaler

Issue with Advanced Authentication Settings in Admin UI

Resolved Minor
August 06, 2025 - Started 3 days ago - Lasted 1 day

Need to monitor Zscaler outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zscaler, and never miss an outage again.
Start Free Trial

Outage Details

Zscaler has identified an issue where modifying the "Advanced Settings" in the Cloud Configuration section (Administration -> Advanced Settings) of the Admin UI may inadvertently remove applications from the DLP exempted cloud application list found under "DLP Advanced Settings" (Administration -> DLP Advanced Settings). This could result in unintended DLP scanning of cloud applications that were previously exempted from such scanning. Zscaler is actively investigating and working to resolve this issue. As a precaution, customers with cloud applications exempted from DLP scanning are strongly advised to avoid making changes to the Advanced Settings in the Admin UI until further notice. If you require additional information regarding this issue, please contact Zscaler Support and reference this incident for assistance.Update - Wed, 06 Aug 2025 22:37:34 UTCWe have identified the cause of the issue and developed a validated fix. Comprehensive quality assurance and mandatory checks have confirmed that the solution is stable and functioning as expected. As the next step, we are finalizing a phased and controlled rollout plan to ensure a seamless deployment. We will share further updates, including deployment timelines, as they become available. We appreciate your continued patience and support.Update - Thu, 07 Aug 2025 04:06:39 UTCZscaler has developed the fix and will implement it as per the following deployment schedule across all clouds: ZS1: 2:00 AM UTC, 7th Aug - Completed ZSN: 3:30 AM UTC, 7th Aug - Scheduled ZSC: 4:30 AM UTC, 7th Aug - Scheduled ZS2 & ZS3: 6:00 AM UTC, 7th Aug - Scheduled
Components affected
Zscaler Admin UI

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook