Outage in Zscaler
ZIdentity OTP Issues with JIO Network
Resolved Minor
August 01, 2025 - Started 9 months ago
- Lasted about 4 hours
Incident Report
We are currently investigating an issue affecting OTP message delivery for customers using the JIO network. This may result in accessibility challenges with the ZIdentity portal, specifically during MFA (Multi-Factor Authentication) processes. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become available.Update - Fri, 01 Aug 2025 11:33:58 UTCWe are continuing to investigate the issue and explore potential mitigation options.
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