Google Workspace issue at Rio de Janeiro I Datacenter

We are investigating an issue with our Rio de Janeiro I datacenter. Some customers may experience intermittent issues with Google Workspace platform ( Chat, Calendar, Meeting). For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Mon, 26 May 2025 17:51:13 UTCWe are actively collaborating with Google to resolve the issue.Update - Mon, 26 May 2025 22:28:47 UTCWe are actively collaborating with Google to identify the cause of the issue and implement appropriate remediation measures. Further updates will be provided as soon as new information becomes available.Update - Tue, 27 May 2025 00:14:29 UTCAs part of our ongoing investigation, we have implemented adjustments to the network path, which have shown promising results in restoring access to Google services. We encourage impacted customers to test their access and provide any updates on their experience.Update - Tue, 27 May 2025 15:01:14 UTCAfter Zscaler implemented network path changes, we have observed reliable and stable connections to Google Workspace.Update - Tue, 27 May 2025 19:02:28 UTCWe are aware that certain carriers at the Rio de Janeiro I Datacenter are restricting access to specific Google IPs, following guidance from local authorities. Our team is actively working with these carriers to understand the situation and to facilitate a resolution as quickly as possible.Additionally, we are collaborating closely with Google to investigate the underlying cause and to ensure the issue is addressed promptly. We encourage impacted customers to engage directly with Google to assist in expediting the resolution process.