Image Categorization – Service Degradation

Zscaler is currently investigating an issue impacting Image Categorization within the Data Protection service. Customers leveraging this capability may experience degraded performance when traffic is subject to image categorization workflows. All other Data Protection inspection functions — including OCR — remain healthy and fully operational at this time. Zscaler teams are actively working on a fix, which will be deployed following validation.For more information, please check the information available in your Zscaler Customer Support Portal (CSP) under the service status. Further updates will be provided as additional information becomes available.Incident Status: InProgressNext Update: 24 HoursLatest Update - Sun, 02 Nov 2025 14:21:22 UTCTo stabilize performance during this incident, Zscaler has temporarily disabled the Image Categorization capability on the zscalerone.net and zscalertwo.net clouds. Remaining cloud environments will be addressed during their respective scheduled maintenance windows. Zscaler is actively progressing the corrective fix. Service restoration will begin following successful validation and deployment. Further updates will be shared as the resolution progresses.Update - Sun, 02 Nov 2025 05:30:01 UTCWe have identified the root cause of the issue and working on resolution.