Intermittent Accessibility to ZIA Pages in Experience Center UI

Zscaler is aware of an issue affecting some customers in the Experience Center UI where ZIA-related pages may intermittently fail to load, despite successful login. Our teams are actively investigating the underlying cause and working to restore full functionality. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Affected Services: Experience CenterUpdate - Tue, 09 Dec 2025 01:35:10 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Tue, 09 Dec 2025 11:49:18 UTCThe Zscaler team has identified the issue and are actively prioritizing the incident, exploring various mitigation options, and working to restore services.Update - Tue, 09 Dec 2025 20:38:31 UTCZscaler has identified a fix for the intermittent accessibility issue affecting ZIA pages in the Experience Center UI. Our teams are currently validating the fix to ensure it fully resolves the issue. Once validation is complete, a deployment plan will be finalized and the fix will be rolled out across clouds. We will continue to provide updates as progress is made. Thank you for your continued patience.Update - Wed, 10 Dec 2025 17:27:01 UTCDuring investigation and verification, Zscaler identified that the zscalerone.net cloud was also intermittently impacted by the same issue. The fix has been validated. Zscaler is planning deployment across the impacted environments, with execution tentatively targeted for today, subject to required approvals. We will provide a final communication once deployment is complete or as meaningful progress is made.