New Cloud Connector and Branch Connector Deployment Issue

Zscaler is investigating an issue impacting customers performing new Cloud Connector and Branch Connector deployment operations across zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. Existing Cloud Connector and Branch Connector instances remain unaffected. Customers attempting to deploy new Cloud Connector or Branch Connector instances may experience deployment failures. Newly provisioned connectors are unable to retrieve required software packages, which can prevent successful startup.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Affected Services: Zscaler Branch Connector and Cloud ConnectorLatest Update - Tue, 03 Feb 2026 21:17:33 UTCZscaler continues to validate a fix for an issue impacting the deployment of new Cloud Connector and Branch Connector instances. Progress has been observed in multiple environments, and additional validation is ongoing. Existing connector instances remain unaffected.Update - Tue, 03 Feb 2026 17:55:43 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Tue, 03 Feb 2026 18:22:05 UTCZscaler has identified the cause of the issue and is implementing the necessary fix to restore normal service. Further updates will be provided as progress is made.Update - Tue, 03 Feb 2026 19:24:24 UTCZscaler continues to work on an issue impacting the deployment of new Cloud Connector and Branch Connector instances. A mitigation has been deployed, and validation is currently in progress across regions. Initial validation is successful in some environments; however, additional testing is ongoing to ensure consistent behavior across all deployments. Customers attempting to deploy new Cloud Connector or Branch Connector instances may continue to experience deployment failures during this period. Existing, already-running connector instances remain unaffected. Further updates will be provided as validation progresses.Update - Tue, 03 Feb 2026 21:17:33 UTCZscaler continues to validate a fix for an issue impacting the deployment of new Cloud Connector and Branch Connector instances. Progress has been observed in multiple environments, and additional validation is ongoing. Existing connector instances remain unaffected.