Outage in Zscaler
Certificate Signing Request (CSR) Issue
Resolved Minor
April 14, 2026 - Started 27 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Zscaler experienced a software defect that prevented some customers from creating new Certificate Signing Requests (CSR) through the administration UI, with the CSR creation option appearing greyed out. The issue affected the Admin UI component and lasted 27.5 hours. Zscaler identified the root cause as a software defect and implemented a fix to restore normal CSR creation functionality.
Zscaler is currently investigating reports of issues with the administration UI on its Cloud. Some customers may be unable to create a new Certificate Signing Request (CSR) because the option is greyed out. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Tue, 14 Apr 2026 14:45:36 UTCThe Zscaler team has identified the issue as a software defect. Zscaler teams are actively prioritizing the incident, implementing the fix, and working to restore services.
Components affected
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