Outage in Zscaler

Certificate Signing Request (CRS) Issue

Minor

April 14, 2026 - Started about 9 hours ago

Incident Report

Zscaler is currently investigating reports of issues with the administration UI on its Cloud. Some customers may be unable to create a new Certificate Signing Request (CSR) because the option is greyed out. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Tue, 14 Apr 2026 14:45:36 UTCThe Zscaler team has identified the issue as a software defect. Zscaler teams are actively prioritizing the incident, implementing the fix, and working to restore services.

Components affected

Zscaler Admin UI

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