ZCC Flow Logging Issue

Zscaler has detected an issue with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. Affected customer may have missing ZCC flow logs for direct (Zscaler-bypassed) traffic in Web Insight. Customer data and network traffic is unaffected. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Thu, 08 Oct 2026 19:53:45 UTCA fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.Update - Wed, 07 Oct 2026 11:15:48 UTCWe have identified the root cause of the issue and working on resolution.Update - Wed, 07 Oct 2026 21:34:24 UTCZscaler team is actively working on a mitigation and validating the fix to restore normal log visibility. Once validated, the fix will be applied across the affected environments.Update - Thu, 08 Oct 2026 13:43:39 UTCZscaler has now validated the fix and is working on the deployment required to restore normal log visibility. A further update will be shared once the deployment plan is confirmed.Update - Thu, 08 Oct 2026 19:53:45 UTCA fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.