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Zuora Outage History

Every past Zuora outage tracked by IsDown, with detection times, duration, and resolution details.

There were 607 Zuora outages since March 2021. The 21 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 24, 2026

April 2026: A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync

Detected Apr 24, 2026 6:39 AM EDT · Resolved Apr 24, 2026 10:09 AM EDT · Duration about 4 hours

A subset of NA1 production tenants using legacy 360 Sync were incorrectly triggering Turbo Sync instead of Real Time Sync, affecting multiple production and sandbox components including UI, API, integrations, batch operations, and analytics. The incident lasted 3.5 hours and was resolved after implementing a fix that restored Real Time Sync functionality to normal operation.

Minor April 22, 2026

April 2026: Performance issue in EU production tenant

Detected Apr 22, 2026 12:56 PM EDT · Resolved Apr 22, 2026 1:03 PM EDT · Duration 7 minutes

Zuora experienced a performance issue in their EU production tenant that caused degraded performance for both the UI and API, affecting all users in that region. The incident lasted 7 minutes before being resolved. Both the Production UI and Production API components were impacted during this brief outage.

Major March 10, 2026

March 2026: On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions.

Detected Mar 10, 2026 3:53 AM EDT · Resolved Mar 11, 2026 4:03 AM EDT · Duration 1 day

On March 10, 2026, at 12:30 AM PDT, Zuora Revenue Service sandbox environments experienced a major incident that affected the Sandbox UI across all regions. The incident lasted 24.2 hours, with a fix implemented around 3:22 AM PDT and full resolution confirmed on March 11 at 12:59 AM PDT.