Outage in 360dialog

Problems with API messaging "coreapp is not ready, Service not ready

Resolved Minor

February 09, 2023 - Started about 1 year ago - Lasted 13 days

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Outage Details

We are actively monitoring and restarting the stacks that present errors in order to avoid the message service stopping in the meantime as META hasn't released any fix for this issue As soon as we have news of the issue in regards to when will be 100% stable we will update the status again.

Components affected

360dialog WhatsApp Business API 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog Partner API 360dialog WhatsApp Business API Number Setup 360dialog WhatsApp Business Account Management (FB Business Manager)

Latest Updates ( sorted recent to last )

MONITORING about 1 year ago - at 02/09/2023 10:54PM

We are actively monitoring and restarting the stacks that present errors in order to avoid the message service stopping in the meantime as META hasn't released any fix for this issue

As soon as we have news of the issue in regards to when will be 100% stable we will update the status again.

IDENTIFIED about 1 year ago - at 02/09/2023 06:56PM

We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it and we will update again as soon as possible

IDENTIFIED about 1 year ago - at 02/09/2023 06:56PM

We have identified the root cause of the issue and it is directly related to META servers which are causing the disconnection of the numbers, our team is currently working on the fix to be deployed.

As soon as we have news, we will update the status again.

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