Outage in Ada

Investigation issues with Oracle integrations

Resolved Minor
January 31, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers are experiencing issues their Oracle integration. This may be affecting chatters who are interacting with your bot who are trying to build chat with Oracle agents. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Zendesk Integration
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/31/2023 03:40AM

This incident has been resolved.

MONITORING about 1 year ago - at 01/31/2023 03:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/31/2023 02:45AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 01/31/2023 02:28AM

Some customers are experiencing issues their Oracle integration. This may be affecting chatters who are interacting with your bot who are trying to build chat with Oracle agents.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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