Outage in Aircall

Salesforce integration: logging issue

Resolved Minor
October 19, 2022 - Started almost 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are facing an incident that may have affected Salesforce integration, the calls are not logged on Salesforce as normal. Our teams are actively working on a fix for this incident.
Components affected
Aircall Integrations
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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/19/2022 10:27AM

A fix has been implemented and we're monitoring the results.

INVESTIGATING almost 3 years ago - at 10/19/2022 09:37AM

We are facing an incident that may have affected Salesforce integration, the calls are not logged on Salesforce as normal.
Our teams are actively working on a fix for this incident.

Latest Aircall outages

Contacts component is not working properly - 17 days ago
Aircall app temporarily unavailable - 22 days ago
Users Stuck in Calls, Cannot Place Outbound Calls - 28 days ago
Login issues for SSO customers - about 1 month ago
Analytics not displaying data - about 1 month ago

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