Outage in Aircall

Some customers unable to listen to voicemail and call recordings

Resolved Minor
October 27, 2022 - Started over 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating an issue where some customers may be unable to listen to voicemail or call recordings. We will update you once we have more information.
Components affected
Aircall Admin Dashboard
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 10/27/2022 04:26PM

An additional fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 10/27/2022 03:44PM

An earlier fix was implemented but we are still observing issues which we are investigating

MONITORING over 2 years ago - at 10/27/2022 02:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/27/2022 02:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 10/27/2022 01:37PM

We are currently investigating an issue where some customers may be unable to listen to voicemail or call recordings. We will update you once we have more information.

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