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Outage in Aircall

Issue with Aircall AI Voice Agent Functionality

Resolved Minor
May 09, 2025 - Started 12 months ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting the functionality of the Aircall AI Voice Agent. Callers may experience unexpected behavior or difficulty using this feature. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/09/2025 05:29PM

The issue affecting the Aircall AI Voice Agent has been fully resolved. The root cause was identified as a disruption from our AI technology partner, which has since been addressed.

We appreciate your patience and understanding while we worked to restore normal functionality. If you or your customers continue to experience any issues, please don’t hesitate to reach out to our Support team.

MONITORING 12 months ago - at 05/09/2025 05:11PM

We have implemented a fix for the issue affecting the Aircall AI Voice Agent and are currently monitoring the results to ensure stability. Callers should begin to see improvements, but we will continue to observe performance closely.

We’ll provide a final update once we confirm the issue is fully resolved.

IDENTIFIED 12 months ago - at 05/09/2025 04:56PM

We have identified the issue affecting the Aircall AI Voice Agent and are currently implementing a fix. Callers may still experience unexpected behavior while the resolution is in progress.

We’ll provide another update once the fix has been fully deployed.

INVESTIGATING 12 months ago - at 05/09/2025 04:52PM

We are currently investigating an issue affecting the functionality of the Aircall AI Voice Agent. Callers may experience unexpected behavior or difficulty using this feature. Our engineering team is actively working to identify the root cause.

We will provide an update as soon as more information becomes available.

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