Outage in Aircall

Aircall Dashboard and Phone App Not Loading for Some Users

Resolved Minor
June 05, 2023 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where some users are not able to access the Aircall Dashboard and the phone app. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Aircall Admin Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/05/2023 03:14PM

This incident has been mitigated. A third party partner we use caused our app and dashboard to not load. Our Engineering team is working on a long-term fix to prevent this from happening in the future.

INVESTIGATING 4 months ago - at 06/05/2023 02:24PM

We are currently investigating an issue where some users are not able to access the Aircall Dashboard and the phone app. We expect to provide another update in 1 hour or as soon as more information becomes available.

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