Outage in Aircall
Users Stuck in Calls
Resolved MinorIncident Report
Summary AI Generated
A minor incident lasting approximately 1.6 hours affected some Aircall users who became stuck in active calls and were unable to initiate new ones. The root cause was identified and a fix was deployed in coordination with Aircall's partners, with recovery observed before full resolution was confirmed. The issue was fully resolved within the same day.
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/13/2026 02:52PM
We can confirm this issue is fully resolved.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
6 days ago - at 07/13/2026 02:26PM
Our teams and partners have been working on a fix and have observed recovery.
We will continue to monitor the system until the resolution is confirmed.
IDENTIFIED
6 days ago - at 07/13/2026 01:32PM
The issue has been identified and we are working on a fix.
INVESTIGATING
6 days ago - at 07/13/2026 01:20PM
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
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