Outage in Anaplan

Platform Alerts

Resolved Minor
January 23, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues impacting customers in the Japan and Australia region, where they're unable to access their models. Our engineering team is working to identify the root cause and implement a solution. We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/23/2023 02:57AM

We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.

MONITORING over 2 years ago - at 01/23/2023 01:59AM

Service has now been restored; you should now be able to resume normal activities. Our engineers will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.

We will provide a final update to you when we consider this situation fully resolved.

INVESTIGATING over 2 years ago - at 01/23/2023 01:36AM

Thank you for your patience as we continue to investigate this issue.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
If you have any questions or concerns, please do not hesitate to contact us at Anaplan Support.

INVESTIGATING over 2 years ago - at 01/23/2023 01:01AM

We are currently experiencing issues impacting customers in the Japan and Australia region, where they're unable to access their models.
Our engineering team is working to identify the root cause and implement a solution.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.

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