Not able to open the Services Outlook Add-in if the service request is marked cancelled

Following the internal testing of a solution, we have now released the fix to the production environment, resolving the issue with the error "Unable to get property 'get' of undefined or null reference" that appears when the Services Add-in is opened, after the initial Service Request is cancelled.

We will monitor the performance of the fix before closing this incident.

Our development team has now found a fix to the issue, which is currently being tested internally. If the testing is successful, we will proceed to make the update available for our customers and actively monitor its performance.

Our Development Team continues to actively work to implement an optimal solution to prevent the "Unable to get property 'get' of undefined or null reference" from appearing, restoring the add-in functionality.

The current status of our Development Team's efforts is that they are testing various potential solutions in AskCody's Test Environment and monitoring the impact they have on the Outlook Add-in's performance.

As we progress with this testing, we will provide updates on this issue, based off their findings.

We are continuing to work on a fix for this issue.

We have identified an issue with the Services Outlook Add-in where the add-in opens with an exception "Unable to get property 'get' of undefined or null reference" if the request is marked cancelled. This also applies of only one of multiple requests is cancelled. The issue is identified and we are prioritizing finding a solution.