Outage in AskCody

Partial Outage on EU Platform

Resolved Minor
November 06, 2023 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Affected Users: All users Region: Outside of North America Since 8:00 CEST we have been experiencing a partial outage in the Management Portal and Outlook add-ins. Users may see a "Service unavailable" message, when trying to access these services. We have implemented a fix and are currently monitoring all previously affected Services. The next update will be provided at latest: 11:00 CEST, 06/11/2023
Components affected
AskCody Outlook Add-in AskCody Meeting Services Finance API AskCody Meeting Services Finance API AskCody Check-in kiosk AskCody Room Management Portal AskCody Exchange Integration AskCody Room Displays AskCody Mobile App (iOS) AskCody Outlook Add-in AskCody Azure AD integration AskCody Data Collection AskCody Outlook Add-in AskCody Outlook Add-in AskCody Exchange Integration AskCody Outlook Add-in AskCody Calendar Notification Service AskCody Meeting Services Portal AskCody Power BI Dashboard AskCody Twilio SMS gateway AskCody Meeting Dashboards AskCody Workplace Central AskCody Calendar Notification Service AskCody Azure AD integration AskCody Mobile App (iOS) AskCody Visitor Management Portal AskCody Visitor Management Portal AskCody Meeting Services Portal AskCody Meeting Dashboards AskCody Room Management Portal AskCody Outgoing Email AskCody Check-in kiosk AskCody Room Displays AskCody Workplace Central AskCody Outlook Add-in AskCody Power BI Dashboard AskCody Active Directory Forwarding Service AskCody Data Collection AskCody Active Directory Forwarding Service
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/06/2023 10:34AM

Since the fix we implemented, all services has been operational, and still are.
Therefore, this incident is now resolved.

MONITORING 6 months ago - at 11/06/2023 08:38AM

After implementing the fix, the EU Platform has been operational.
We still continue to monitor the status, and will post a new update no later than 11:40 CEST.

MONITORING 6 months ago - at 11/06/2023 08:14AM

Affected Users: All users
Region: Outside of North America

Since 8:00 CEST we have been experiencing a partial outage in the Management Portal and Outlook add-ins.
Users may see a "Service unavailable" message, when trying to access these services.

We have implemented a fix and are currently monitoring all previously affected Services.

The next update will be provided at latest: 11:00 CEST, 06/11/2023

Latest AskCody outages

North America: Degraded Performance - ErrorUnauthorized - 27 days ago
North America: Degraded Performance - ErrorUnauthorized - 28 days ago
Degraded Performance - Insights - 4 months ago
Degraded Performance - Workplace Central - 4 months ago
Degraded performance: Slow loading on the AskCody platform - 5 months ago

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