Outage in Barracuda Networks
Advance Threat Protection (ATP) service is experiencing delays in scanning attachments.
Resolved MaintenanceIncident Report
We are currently investigating the issue. If you are using our email gateway products, we use ATP to scan attachments. You may see an increase in "pending scan" emails. This will impact all emails having attachments that were received between 7:00-7:30AM PT on 08/17/2022.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 08/17/2022 06:21PM
A fix has been implemented and we are montoring the fix. If you see emails with attachments having a "scan inconclusive" in quarantine, because of this issue, then you can manully retry to deliver this mail for the fastest resolution.
IDENTIFIED
over 3 years ago - at 08/17/2022 05:06PM
One of the two ATP service regions in the US was impacted between 7:00am-7:30am PT. Traffic was routed to the the failover region in US (useast) and ATP requests continue to be processed without issues currently. We are still working on fixing the issue and moving the emails that are stuck on "pending scan" through the process.
IDENTIFIED
over 3 years ago - at 08/17/2022 04:18PM
We are currently investigating the issue. If you are using our email gateway products, we use ATP to scan attachments. You may see an increase in "pending scan" emails. This will impact all emails having attachments that were received between 7:00-7:30AM PT on 08/17/2022.
Latest Barracuda Networks outages
Impersonation Protection and Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages - about 24 hours ago
BCAS: Mail processing partial outage in UK region - 6 days ago
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