Outage in BigCommerce
Support chat and case interruption
Resolved Major
Need to monitor BigCommerce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BigCommerce, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
BigCommerce Support Call CenterLatest Updates ( sorted recent to last )
Our third party customer relationship software continues to be fully operational.
The issue with the third party customer relationship management software appears to be resolved. Support agents are now able to take chats and answer cases, and the Support Center is back online. We will continue to monitor the issue to ensure stability.
Our customer relationship management software is not currently operable. This is preventing support agents from receiving chats or web cases. This is also affecting access to our Support Center. While we have phone support available, hold times may be longer than usual. Thank you for your understanding.
Latest BigCommerce outages
The easiest way to monitor BigCommerce and all cloud vendors
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3155 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime