BitPay Status

Resolved Delayed Card Loads and Sign-ups

The issue has been identified and a fix is being implemented.

Resolved bitpay.com/card not displaying correctly

We are working on fixing an issue which is causing bitpay.com/card to not load properly. Card sign-ups are unaffected in the BitPay App. The cardholder dashboard is also unaffected.

Resolved ETH/ERC-20 Refunds delayed

We have identified an issue related to receiving ETH/ERC-20 refunds and are working on releasing a fix.

Resolved Delayed ETH refunds

Due to the issues caused by the ETH network upgrade, we are receiving a high volume of support requests regarding ETH and ERC-20 refunds. We are working through these requests and will begin issuing refunds as soon as possible.

Resolved ETH & ERC-20 payments currently unavailable

We have disabled ETH and ERC-20 payments due to an issue with the network upgrade (Berlin hard fork).

Resolved Card Signups unavailable

The issue has been identified and a fix is being implemented.

Resolved BitPay Card top-ups temporarily unavailable

We are currently investigating this issue.

Resolved Delays in identity verification

Some customers may have issues completing ID verification due to a partner outage.

Resolved Donation pages unavailable

We are currently investigating an issue which is causing merchant donation pages to be unavailable.

Resolved Production Environment Currently Unavailable

We are currently investigating this issue.