Outage in Central 1
Alert! - INC150645 Forge 2 Public Website OpenText outage
Resolved MinorComponents affected
Central 1 Forge Public Central 1 Critical/High Priority Incident Alert Central 1 Forge 2.0 PublicLatest Central 1 outages
Details
Updates ( sorted recent to last )
The Forge 2 Public Website has remained stable throughout the day. We have already passed peak load for today and all systems are healthy. C1 will continue to work with OpenText to find root cause and will provide a postmortem in the coming weeks.
All Forge Public sites have been restored and the system is currently stable. We will continue to monitor.
The process of the full site recycle is successfully recovering service. Central 1 and OpenText will continue our investigation while monitoring stability.
In an exercise to find the point of failure with the Forge 2.0 Public Websites, Central 1 is working with OpenText to completely takedown, recycle and restart each individual public website. As we perform this exercise your members may notice a brief outage in public website access instead of the degraded performance. Online banking access and Mobile App will continue to remain available throughout this triage. An update will be provided on or before 7:00pm P.T. (10:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
Central 1 continues to support our vendor's investigation. Additional logging and debugging has been implemented to assist with the triage. An update will be provided on or before 6:00pm P.T. (9:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
We are continuing to investigate this issue. OpenText and Central 1 are working together on finding a solution. An update will be provided on or before 5:00pm P.T. (8:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
Investigation continues, as this incident is being treated with highest priority. OpenText and Central 1 are working together on finding a solution. An update will be provided on or before 4:00pm P.T. (7:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
OpenText is continuing to work to recover Forge 2.0 Public Website stability. Your public website has been latent or unavailable since 11 a.m. PT (2 p.m. ET). Online banking is not affected, and users/members who have the login page bookmarked will be able to login and perform transactions. Mobile App has not experienced any degradation and continues to remain available for members. Central 1 will continue to escalate with our vendor and provide our next update by 3 p.m. PT (6 p.m. ET) or sooner if services stability recovers Central 1 - [email protected] - 1.888.889.7878, option 2
Please note that we are currently experiencing an OpenText public Website outage. Users will experience extreme slowness when visiting different domains or a time out gateway error 502. OpenText is actively investigating and an update will be provided on or before 1:00pm P.T. (4:00pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
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