Outage in Central 1

INC214547 - CIBC missed this morning's AFT exchange

Resolved Minor

December 29, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

Incident Report

Payments Canada advised Central 1 that CIBC experienced internal system issues this morning and failed to send AFT files in the morning exchange. Credit and Debit CAD and USD items from CIBC were not included in this morning's AFT files. The estimated recovery time is unknown. Follow-up communications will be distributed as new information becomes available from Payments Canada or once the situation is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 12/29/2025 04:25PM

Payments Canada has advised Central 1 that CIBC has resolved their internal issue.

Central 1 has received both the CAD and USD AFT files from CIBC. The credits and debits for the CAD AFTs will be included in the CR03/ON03 files this afternoon.

The USD AFT items will be included in tomorrow's (December 30, 2025) UC01 file.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 21 days ago - at 12/29/2025 03:32PM

Payments Canada advised Central 1 that CIBC experienced internal system issues this morning and failed to send AFT files in the morning exchange.

Credit and Debit CAD and USD items from CIBC were not included in this morning's AFT files.

The estimated recovery time is unknown. Follow-up communications will be distributed as new information becomes available from Payments Canada or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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